III. Costumers' rights and commitments
1. Customer has the right to:
a) get a proper supply of in a contract agreed and paid services
b) get a proper supply of information regarding all facts concerning
in contract agreed and paid services, which are known to TA as well
as being made familiar with the changes the TA learnt only later
c) cancel the contract at any time before making use of the services
without giving a reason following the article V. of these contract
conditions
d) get at least 10 days prior to beginning of the holiday that is
using the booked services, further detailed information about all
facts that are for the customer important a which are known to the
TA, unless they are stated in the journey contract or catalogue, which
he was given. This written information is sent by the TA only to one
address that one that was given by the customer, unless agreed otherwise.
e) announce in a written form, that not him, but another person, stated
in this announcement, will take part in the journey instead of him.
This right must be exercised most lately 30 days prior to the beginning
of the holiday or using the services. This announcement must include
also the new customer's declaration that he agrees with the signed
contract and that he fulfils all agreed conditions.
f) complain against imperfections and incorrect fulfilling following
the article VI. of these conditions.
g) private data protection, stated in the contract, according to the
pertinent codes of law
2. Customer is committed to:
a) co-operate with the TA at the maximal level, which is necessary
for proper supply of booked services, most of all, giving the true
and full information which is needed in the trip contract, including
any changes of this information and giving other documents needed
by the TA. If the customer fails in fulfilling this requirement, he
has to pay for all costs and damage originated by this.
b) provide an escort and adult supervision of children under the age
of 15 years, as well as to persons whose health conditions requires
it.
c) inform the TA in advance of any foreign country citizen taking
part in the holiday, otherwise the TA does not guarantee providing
of the services to these persons. These persons are themselves responsible
for fulfilling of all pertinent steps, to receive the service usage
d) pay the price of the booked holiday or services according to the
article II. of these conditions
e) without any unnecessary delay inform the TA about his point of
view on eventual alternations in conditions and content of agreed
services
f) take over from the TA all documents needed to service usage and
to check the truthfulness of information stated. If the customer did
not receive these documents at least 10 days prior to the beginning
of the holiday that is using services, he has to inform about this
fact the TA, so that the TA can put it right. If the customer does
not do so, the TA takes for granted that the customer has received
all documents and information in time and that they are complete.
g) when using services to precisely follow the instructions and information
given by the TA or its representatives, keeping the schedule and places
of the departures and to get other travel documents needed (passport,
visas, insurance etc.)
h) behave in a way that no other partaker, supplier or the TA is hurt
or his property is damaged
i) follow the instructions of the guide or TA delegate
terms and conditions: -
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TALiANSKO
